Shipping policy
Shipping & Local Pickup Policy
Last updated: October 28, 2026
Thank you for shopping with Twisted Suds & Company! We're a family-owned small business, and we carefully prepare each order so your handmade goodies arrive ready to enjoy.
Order Processing
Orders are typically prepared and processed within 2–3 business days, excluding weekends and holidays.
Processing time is the time needed to prepare and package your order before it ships. It does not include shipping transit time.
During busy seasons, special events, or periods of higher order volume, processing may take a little longer. If a significant delay affects your order, we'll do our best to keep you informed.
Shipping Locations
We currently ship within the United States only. International shipping is not available at this time.
Shipping Rates & Delivery
Available shipping options, charges, and estimated delivery times are displayed at checkout.
Shipping costs are calculated based on your order and delivery destination. Delivery estimates are provided by the shipping carrier and are not guaranteed.
Once your order has shipped, carrier delays, weather, and other circumstances outside our control may affect delivery.
Local Pickup
Local pickup is available for eligible orders when offered at checkout.
Please wait until you receive confirmation that your order is ready before arriving to pick it up. Pickup instructions and location details will be provided with your order information.
Tracking Your Order
When your order ships, you'll receive a shipping confirmation email with tracking information whenever tracking is available for the selected shipping method.
Tracking updates may take some time to appear after your package is accepted by the carrier.
Shipping Address Changes
Please double-check your shipping address before completing checkout.
If you notice a mistake, email info@twistedsudsandcompany.com as soon as possible. We'll do our best to help, but address changes cannot be guaranteed after an order has been processed or shipped.
Lost, Delayed, or Damaged Packages
We take care when packaging every order. If your package arrives damaged, is significantly delayed, or appears to be lost, please contact us at info@twistedsudsandcompany.com with your order number and details.
For damaged items, photos of the product and packaging are helpful. We'll review the situation and assist with the appropriate next steps.
Order Changes & Cancellations
If you need to request a change or cancellation, contact us as soon as possible. We may be able to accommodate your request before your order is shipped or prepared for pickup, but changes and cancellations are not guaranteed once processing has begun.
For information about returns and eligible refunds, please review our Refund Policy.
Questions?
We're happy to help!
Twisted Suds & Company
Email: info@twistedsudsandcompany.com
Website: twistedsudsandcompany.com