Refund & Return Policy

Twisted Suds & Company
Last updated: October 27, 2026

Thank you for supporting our small, family-owned business! Every order means so much to us. We want you to feel confident shopping with Twisted Suds & Company, so please review our return and refund policy before placing your order.

Personal-Care Products — Final Sale

For hygiene and product safety reasons, all personal-care products are final sale and cannot be returned or exchanged due to a change of mind.

This includes, but is not limited to:

• Handmade soaps and shampoo or conditioner bars

• Sugar scrubs

• Lotions and lotion bars

• Bath bombs and shower steamers

• Beard care and other personal-care products

• Gift sets or bundles containing personal-care products

This policy applies whether an item has been opened or remains unused, except where otherwise required by applicable law or where the product is defective, damaged, or incorrect.

Accessories — 14-Day Returns

We accept returns on eligible, unused accessories within 14 days of delivery.

To qualify for a return:

• The accessory must be unused and in its original condition.

• Original packaging must be included when applicable.

• Proof of purchase or an order number is required.

• You must contact us before returning the item.

Customers are responsible for return shipping costs unless the return is due to our error or applicable law requires otherwise.

Original shipping charges are nonrefundable unless required by law.

Damaged, Defective, Missing, or Incorrect Items

We carefully prepare and package every order, but occasionally something may go wrong.

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, missing, or incorrect.

Email info@twistedsudsandcompany.com with:

• Your name and order number

• A description of the issue

• Clear photos of the product and packaging, when possible

We will review the situation and work with you toward an appropriate resolution, which may include a replacement, refund, or another remedy depending on the circumstances.

Handmade Product Variations

Our products are handmade in small batches, so slight differences in color, swirl patterns, shape, and appearance are normal.

These natural variations are part of what makes each handmade product unique and are not, by themselves, considered defects.

Cancellations and Order Changes

If you need to cancel or change an order, please contact us as soon as possible.

We will do our best to accommodate requests before an order has been processed or shipped. Once an order has shipped, we cannot guarantee changes or cancellation.

Refund Processing

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

How to Contact Us

For return requests, order concerns, or questions about this policy, please contact:

Twisted Suds & Company
Email: info@twistedsudsandcompany.com
Perryville, Missouri

Please do not send any returns without contacting us first.

Consumer Rights: Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.